Scope the process before automating it.
Start with a defined support-intake process: the request, the information needed, the proposed draft and the person who reviews it. CompileSquad offers remote process scoping and AI pilots.
What a support process pilot can cover.
Map the current process
Record where requests arrive, who handles them, the decisions involved and which exceptions need a person.
Define request categories
Agree a small set of categories and test examples for classifying support requests.
Prepare draft responses
Use approved context to prepare suggested replies. A designated reviewer checks accuracy and decides whether to send them.
Set a review destination
Assess how drafts and uncertain cases could reach the human reviewer through an agreed app or workflow.
Check the pilot result
Compare outputs with agreed examples, record failures and document limits before deciding on live use.
A small pilot with clear responsibilities.
This service begins with workflow design and a limited test. Staffing, production use and continuing operations require their own scope and capacity check.
Define the task
Choose a repeatable request type and identify what information is needed to prepare a useful draft.
Name the reviewer
A person checks every pilot output. Customer replies and downstream business actions are not automatic.
Evaluate before expanding
Measure classifications and draft quality on agreed examples. Use the results to decide whether further work is justified.
Related guides.
Educational guides for planning request intake, human review and limited automation.
Support process pilot questions.
Does this include a staffed BPO team?
No. The current offering is remote process scoping and limited AI support-intake pilots. A dedicated call centre, staffed support pod and ongoing process ownership are not included.
Who reviews the outputs?
A designated human reviewer checks every pilot classification and draft before use. The customer retains control over sending responses and taking business actions.
Can we use our existing process?
Yes, it can be the starting point for assessment. We first check the inputs, available context, systems, permissions and exceptions before agreeing what a pilot can cover.
How is the pilot evaluated?
We agree representative examples and expected outputs, record failures and review the results with you. We do not assume a pilot is ready for live use until the agreed checks and approvals are complete.
One process. Clear tests. Human review.
Keep the pilot limited enough to understand, test and hand over.
Tell us about one repetitive process.
Describe how requests arrive and who reviews the response today. We will assess a practical scope for a human-reviewed pilot.